SHIPPING INFORMATION.


DELIVERY COST.

Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.

Free shipping will be automatically applied to online orders that exceed $500 exclusive of GST, New Zealand delivery and online only.


DELIVERY TIMES.

Most in stock credit-approved orders for standard delivery placed before 1:00 pm will be shipped on the same day. All orders are overnight delivery in the North Island and a 2-3 day service in the South Island. For rural deliveries add an extra 2 days.

Orders not paid or confirmed within 3 days of placing the order will be cancelled.

You will be notified of shipping via a shipping confirmation email.


TRACKING.

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.


ORDER PICK UPS.

If you are based in Auckland then you can pick up orders from our head office at 84 Central Park Drive, Henderson. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our retail stores but please note that you will not be able to place bulk orders or pick up wholesale orders from our stores.

 


INTERNATIONAL SHIPPING POLICY.


Prices shown are in NZD and do not reflect local currency conversion.

All international orders are sent at a $20 flat rate. Note the customer will need to pay for any local customs duty or taxes on delivery.

Standard delivery is 5-7 working days via UPS 

 

Your package maybe subject to local customs, duty or brokerage charges. The purchaser, not AS Colour, is responsible for these charges as they are determined by your local customs office. AS Colour cannot determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping charges from any refund.

For more information on customs and duties charges, please contact your local customs office.

 

We ship nationwide in Australia on www.ascolour.com.au

We ship within Europe on www.ascolour.co.uk

And we ship nationwide in the United States and Canada on www.ascolour.com

 



INTERNATIONAL RETURNS.


If you are not satisfied with your purchase, please contact clare@ascolour.co.nz before returning the item(s) for an exchange (Unfortunately we do not offer refunds or credits on international returns).

Please note: Under no circumstances will AS Colour contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).

 

 

 

WHOLESALE & TRADE RETURNS.


RE-STOCKING FEE:

All wholesale and trade orders are subject to a mimimum $15 restocking fee.

All orders over $200 are subject to a 7.5% restocking fee. This covers the cost of freight, paper work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.


SAMPLE ORDERS:

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.


PLEASE NOTE – IMPORTANT:

AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.

For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

 

Click here to download/print Return Form.

 

 

RETAIL RETURNS.


ONLINE RETURNS:

At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt. Please note this does not apply to international orders.

Sale items are not eligible for exchange or credit. Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

 

Online orders can be returned to:

AS Colour (Returns)
84 Central Park Drive
Henderson
Auckland, 0610
New Zealand

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

IN-STORE RETURNS:

Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

  • The receipt is required as proof of purchase for all exchanges or returns
  • All products must be returned in original condition with tags
  • Faulty items may be exchanged or returned for a refund upon presentation of your receipt, we are not required to accept your return if you simply change your mind.

 

'THE DEAL' RETURNS:

Exchanges on items purchased in The Deal can only be made as per The Deal conditions – maximum of 2 items over $40 (excludes all jackets). Credits will not be given for any price difference between the original retail price of items when exchanging an item purchased in The Deal.

Items purchased in The Deal cannot be credited individually or as a whole.

 

The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Guarantees Act.

We want you to be happy with your AS Colour purchase, if you have any issues please contact us at returns@ascolour.co.nz.