Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.
Free shipping will be automatically applied to online orders that exceed $500 exclusive of GST, New Zealand delivery and online only.
Most in stock credit-approved orders for standard delivery placed before 1:00 pm will be shipped on the same day. All orders are overnight delivery in the North Island and a 2-3 day service in the South Island. For rural deliveries add an extra 2 days.
Orders not paid or confirmed within 3 days of placing the order will be cancelled.
You will be notified of shipping via a shipping confirmation email.
Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.
ORDER PICK UPS.
If you are based in Auckland then you can pick up orders from our head office at 84 Central Park Drive, Henderson. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our retail stores but please note that you will not be able to place bulk orders or pick up wholesale orders from our stores.
Prices shown are in NZD and do not reflect local currency conversion.
All international orders are sent at a $20 flat rate. Note the customer will need to pay for any local customs duty or taxes on delivery.
For more information on customs and duties charges, please contact your local customs office.
We ship nationwide in Australia on www.ascolour.com.au
We ship within Europe on www.ascolour.co.uk
And we ship nationwide in the United States and Canada on www.ascolour.com
If you are not satisfied with your purchase, please contact email@example.com before returning the item(s) for an exchange (Unfortunately we do not offer refunds or credits on international returns).
Please note: Under no circumstances will AS Colour contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).
All wholesale and trade orders are subject to a mimimum $15 restocking fee.
All orders over $150 are subject to a 10% restocking fee. This covers the cost of freight, paper work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.
Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.
Any returned sample orders will be donated to charity and not returned to the customer.
Any order returned after 30 days will be sent back to the customer at their own expense.
PLEASE NOTE – IMPORTANT:
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.
For this reason we highly recommend that you check in all orders rather than having them delivered directly to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.
At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.
All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.
The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt. Please note this does not apply to international orders.
Any purchases from our retail stores must be returned at a retail store.
Online orders can be returned to:
AS Colour (Returns)
84 Central Park Drive
SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR CREDIT.
Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
If you have any other questions about returns please feel free to email firstname.lastname@example.org