null
THE DEAL – 5 ITEMS FOR $100  (pick 5 items under $50).  THE DEAL – 5 ITEMS FOR $100. Pick any 5 items under $50 Use promo code: THEDEAL

Shipping and Returns

SHIPPING AND RETURNS.

Shipping Information.

DELIVERY COST & TIMES.

 

To work out your shipping cost simply add your items to your cart, fill out your shipping address, and preferred shipping method. Cost will vary depending on your order total and the shipping method you choose.

 

Most in-stock, credit approved orders placed before 12pm will endeavour to be shipped on the same day. Please note this can vary depending on warehouse volume.

 

All orders are overnight delivery in the North Island and a 2–3 day service in the South Island. For rural deliveries add an extra 2 days.

 

 

FREE SHIPPING OVER $500.

 

Spend $500 (excl. GST) to qualify for free Standard Delivery within NZ.

 


TRACKING.

 

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under ‘My Orders’ in the My Account section of the website.


International Shipping.

Prices shown are in NZD and do not reflect local currency conversion.

 

Note the customer will need to pay for any local customs duty or taxes on delivery.

 

Standard delivery is 5-7 working days via UPS

 

Your package may be subject to local customs, duty or brokerage charges. The purchaser, not AS Colour, is responsible for these charges as they are determined by your local customs office. AS Colour cannot determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping charges from any refund.

 

For more information on customs and duties charges, please contact your local customs office.

 

We ship nationwide in Australia on www.ascolour.com.au

 

We ship within the UK and Europe on www.ascolour.co.uk

 

And we ship nationwide in the United States and Canada on www.ascolour.com


Wholesale/Trade
Returns Info.

 

Retail customer? See below.

RE-STOCKING FEE.

 

All wholesale and trade orders are subject to a minimum $20 restocking fee.

All orders over $200 are subject to a 10% restocking fee. This covers the cost of freight, paper work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.

 

 

SAMPLE ORDERS.

 

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.

 


PLEASE NOTE – IMPORTANT.

 

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

 

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

 

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

 

We recommend using a tracked courier service for any returns.

 

 

Click here to download/print Return Form.


Retail Customer Returns Info.

ONLINE RETURNS.

 

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

 

If you're not satisfied with your purchase, please return the items for an exchange or credit.

 

• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.

• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

• Sale items are not eligible for exchange or credit.

• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

 

Click here to download/print Return Form.

 

 

Online orders can be returned to:

AS Colour
Attn: Returns
84 Central Park Drive

Henderson
Auckland, 0610
New Zealand

 

We recommend using a tracked courier service for any returns.
 

Any purchases from our retail stores must be returned at a retail store – see below.

 

 

IN-STORE RETURNS.

 

Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

 

  • The receipt is required as proof of purchase for all exchanges or returns
  • All products must be returned in original condition with tags
  • Faulty items may be exchanged or returned for a refund upon presentation of your receipt

 

 

THE DEAL / DELUXE DEAL RETURNS.

 

Returns on items purchased in The Deal/The Deluxe Deal can only be made as per the below conditions:

 

Option 1 - return all items for full credit

Option 2 - exchange item/s for item/s within the same value bracket (above or below $50)


International Returns Info.

If you are not satisfied with your purchase, please contact alex@ascolour.co.nz before returning the item(s) for an exchange (Unfortunately we do not offer refunds or credits on international returns).

 

Please note: Under no circumstances will AS Colour contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).

SHIPPING AND RETURNS

 

 

Shipping Information

 

DELIVERY COST & TIMES.

 

To work out your shipping cost simply add your items to your cart, fill out your shipping address, and preferred shipping method. Cost will vary depending on your order total and the shipping method you choose.

 

Most in-stock, credit approved orders placed before 12pm will endeavour to be shipped on the same day. Please note this can vary depending on warehouse volume.

 

All orders are overnight delivery in the North Island and a 2–3 day service in the South Island. For rural deliveries add an extra 2 days.

 

FREE SHIPPING OVER $500.

 

Spend $500 (excl. GST) to qualify for free Standard Delivery within NZ.

 

TRACKING.

 

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under ‘My Orders’ in the My Account section of the website.

 

 

International Shipping

 

Prices shown are in NZD and do not reflect local currency conversion.

 

Note the customer will need to pay for any local customs duty or taxes on delivery.

 

Standard delivery is 5-7 working days via UPS

 

Your package may be subject to local customs, duty or brokerage charges. The purchaser, not AS Colour, is responsible for these charges as they are determined by your local customs office. AS Colour cannot determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping charges from any refund.

 

For more information on customs and duties charges, please contact your local customs office.

 

We ship nationwide in Australia on www.ascolour.com.au

 

We ship within the UK and Europe on www.ascolour.co.uk

 

And we ship nationwide in the United States and Canada on www.ascolour.com

 

 

Wholesale/Trade Returns Info.

 

Retail customer? See next section.

 

RE-STOCKING FEE.

 

All wholesale and trade orders are subject to a minimum $20 restocking fee.

 

All orders over $200 are subject to a 10% restocking fee. This covers the cost of freight, paper work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.

 

SAMPLE ORDERS.

 

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

 

Any returned sample orders will be donated to charity and not returned to the customer.

 

Any order returned after 60 days will be sent back to the customer at their own expense.

 

 

PLEASE NOTE – IMPORTANT.

 

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

 

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

 

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

 

We recommend using a tracked courier service for any returns.

 

 

Click here to download/print Return Form.

 

 

 

 

Retail Customer Returns Info.

 

 

ONLINE RETURNS.

 

 

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

 

 

If you’re not satisfied with your purchase, please return the items for an exchange or credit.

 

• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.

• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

• Sale items are not eligible for exchange or credit.

• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.



Click here to download/print Return Form.



Online orders can be returned to:

AS Colour

Attn: Returns

84 Central Park Drive

Henderson

Auckland, 0610

New Zealand

 

We recommend using a tracked courier service for any returns.

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

 

IN-STORE RETURNS.

 

Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted.

 

The receipt is required as proof of purchase for all exchanges or returns

All products must be returned in original condition with tags

Faulty items may be exchanged or returned for a refund upon presentation of your receipt

 

 

THE DEAL / DELUXE DEAL RETURNS.

 

Returns on items purchased in The Deal/The Deluxe Deal can only be made as per the below conditions:

 

Option 1 - return all items for full credit

Option 2 - exchange item/s for item/s within the same value bracket (above or below $50)

 

 

 

 

International Returns Info.

 

If you are not satisfied with your purchase, please contact alex@ascolour.co.nz before returning the item(s) for an exchange (Unfortunately we do not offer refunds or credits on international returns).

 

Please note: Under no circumstances will AS Colour contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).

 

 


Ethical production guide.